Orders placed on our website before 4:45 pm are shipped that day. Orders are dispatched the same day by UK Mail and should arrive the next day by 5:30 pm. Next day delivery operates from Monday to Friday. If an order is placed on a Friday it will arrive on Monday. All courier costs are weight based and calculated at the website checkout.
The courier company has a good success rate with next day delivery, but occasionally accidents occur, bad weather, or unforeseen acts of God which impede their usual speedy service. On these rare occasions the couriers do their best ensure your order arrives as quickly as possible. Please get in touch with us on 07981 640411 and we will do our best to help.
For Saturday delivery an extra cost applies, and the order arrives by 1 pm. Please ring or email us at firstname.lastname@example.org for further details.
Once the order is dispatched we send an email with tracking information. To track your order go to www. http://www.ukmail.biz/index.html On the lower right hand side of the screen there is a box called Quick Proof of Delivery. If you enter your consignment number in the box then you will receive up to date delivery info on your parcel. You can also ring UK Mail on 08451 552 552 if you have any problems with your delivery. If you are out at the time of delivery you will be left a card by the courier, you must ring them and quote your consignment number, to arrange for a second delivery. If you wish to collect your parcel from the UK Mail depot the website gives you the depots in your local area. Just click Find Your Local Depot on the toolbar and enter your postcode. You will get the address and phone number for your nearest depot where you can collect your parcel. Please bring your invoice, consignment number and ID for all personal collections.
Please note that if your order weighs less than 2 kilos (1 box of 24 chargers/1 dispenser/ 1-3 boxes of 10 cream or soda chargers) then your order goes by Royal Mail Recorded Delivery and can take up to 4 days to arrive.
Orders outside Mainland UK are subject to additional shipping and insurance costs. There is a minimum surcharge for most EU countries, and a separate charge for countries outside the EU. Please ring or email us for your country’s rates.
For any other questions regarding shipping, please contact us.